6 reasons why using Zoom for telehealth is risky (and wasting your time)
Is Zoom HIPAA compliant? Sort of…
6 reasons why using Zoom for telehealth is risky (and wasting your time)
Sure, Zoom can be configured for HIPAA compliance, but it’s not built with healthcare in mind. To make it compliant, you need a business account, a signed Business Associate Agreement, and carefully configured settings. Even then, it’s not without risks.
Here’s why Zoom might be costing you time, money, and peace of mind:
1. HIPAA violations
One misstep in setup or use could result in compliance headaches.
2. Privacy breaches
Hackers can “Zoom-bomb” meetings, exposing sensitive patient information.
3. Data leaks
Improper settings, like weak passwords or missing encryption, can leave patient data vulnerable.
4. Technical issues
Glitches, poor connections, or system crashes can ruin the patient experience.
5. High costs add up
While Zoom offers a free version, medical professionals typically need the Zoom for Healthcare plan to meet compliance requirements, and that doesn’t come cheap. At over $200 a month, plus additional charges for advanced features, the costs can quickly pile up.
6. Difficult user experience
Sending meeting links via email and requiring Zoom downloads can lead to lost patients. What if they miss the link or encounter difficulties with the app?
7. Slow support
Resolving issues with Zoom’s customer service can take days, which is an unacceptable delay if you’re managing telehealth appointments.
At the end of the day, Zoom isn’t designed specifically for healthcare. Why gamble with your patient data and practice reputation when there’s a better option?
TouchMD is built with aesthetics and healthcare in mind, blending cutting-edge patient education and consultation features with secure, HIPAA-compliant telehealth tools.
Here’s how TouchMD makes telehealth seamless for your practice:
HIPAA compliance made easy
Unlike Zoom, TouchMD is designed specifically for healthcare, with built-in safeguards for protecting patient information. No extra configurations or guesswork required.
No per-user fees
Say goodbye to nickel-and-diming. TouchMD offers a flat, transparent pricing structure.
Seamless patient app integration
Patients can securely upload photos in real time through the myTouchMD app, which you can annotate, label, and share directly during consultations.
Streamlined scheduling and setup
Launch a virtual meeting with a single tap, and send patients an instant text link to join—no technical barriers, no fuss.
All-in-one experience
TouchMD doesn’t just replace Zoom; it transforms the consultation process into a personalized, high-impact experience with advanced tools like image trays, diagrams, and drawing features to elevate patient understanding.
Schedule a demo today to see how TouchMD can provide your patients with a smoother, safer, and more professional virtual consultation experience.
